Terms of Service
These Terms of Service (“Terms”) govern your access to and use of the services provided by Koomba Technologies Pty Ltd (“Koomba Technologies”, “Koomba”, “we”, “our”, “us”). By using our website, engaging our services, or entering into any agreement with us, you agree to these Terms.
1. Who We Are
Koomba Technologies Pty Ltd (“Koomba Technologies”) is an Australian business providing AI-driven consultancy, automation, chatbots, optimisation, and related digital services.
2. Acceptance of Terms
By accessing our website, using our services, or making payments to us, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use our services.
3. Services Provided
We offer services including but not limited to:
AI-powered automation and optimisation solutions
Chatbot design and implementation
Lead generation and marketing automation
Consultancy services relating to AI and digital business systems
Services may be delivered through software platforms, APIs, hosted tools, or custom implementations.
4. Use of Services
You agree to use our services in accordance with applicable laws and not to:
Use our services for unlawful, harmful, or fraudulent purposes
Input sensitive personal data (e.g. health or government identifiers) unless explicitly agreed
Misuse or attempt to gain unauthorised access to our systems
We reserve the right to suspend or terminate services if we reasonably believe you have violated these Terms.
5. Client Responsibilities
You are responsible for:
Providing accurate and complete information for service delivery
Ensuring you have the necessary rights to provide data or content you submit to our systems
Maintaining the confidentiality of any login credentials or system access provided
Complying with relevant data protection obligations if you provide us with third-party data (e.g. customer details)
6. Payments & Billing
Payments are processed securely through Stripe or other authorised providers
Fees will be communicated prior to service engagement
All fees are in Australian Dollars (AUD) unless otherwise specified
Late or non-payment may result in suspension of services
We do not store full credit card details — see our Privacy Policy for details
7. Intellectual Property
All intellectual property rights in tools, systems, and materials we create remain owned by Koomba Technologies, unless otherwise agreed in writing
You are granted a limited, non-exclusive, non-transferable licence to use deliverables solely for your internal business purposes
You retain ownership of your own data and business content provided to us
8. Data & Privacy
We handle your information in accordance with our Privacy Policy, which forms part of these Terms
You acknowledge that certain services may involve processing data through third-party providers (e.g. hosting, AI platforms, Stripe)
You must not provide us with sensitive personal data unless we have expressly agreed in writing
9. Third-Party Services
Our services may integrate with or rely on third-party platforms (including but not limited to GoHighLevel, Stripe, Google, OpenAI, Microsoft).
We are not liable for interruptions, errors, or changes in those third-party services
Your use of such services may be subject to additional terms set by those third parties
10. Service Availability & Disclaimer
While we strive to ensure our services are reliable, we do not guarantee uninterrupted or error-free operation
All services are provided on an “as-is” and “as-available” basis
To the maximum extent permitted by law, we disclaim all warranties, express or implied, including fitness for purpose and non-infringement
11. Limitation of Liability
To the extent permitted by law:
Koomba Technologies will not be liable for any indirect, incidental, or consequential losses, including loss of profits, revenue, or data
Our total liability for any claim arising out of these Terms or our services will not exceed the amount you paid us in the 3 months prior to the event giving rise to the claim
12. Indemnity
You agree to indemnify and hold harmless Koomba Technologies, its directors, employees, and contractors from any claims, losses, damages, or expenses arising from your use of our services or breach of these Terms.
13. Termination
We may suspend or terminate services immediately if you:
Breach these Terms
Fail to make required payments
Engage in unlawful or harmful activity using our services
On termination, all licences granted to you will cease, and you must cease using our services.
14. Changes to Terms
We may update these Terms at any time. Updated versions will be posted on our website with a revised effective date. Continued use of our services constitutes acceptance of the updated Terms.
15. Governing Law
These Terms are governed by the laws of Western Australia, Australia. You agree to submit to the exclusive jurisdiction of the courts of Western Australia.
16. Contact Us
For questions about these Terms, please contact:
Koomba Technologies Pty Ltd
Email: [email protected]
