Privacy Policy
This Privacy Policy describes how Koomba Technologies Pty Ltd (“Koomba Technologies”, “Koomba”, “we”, “our”, “us”) collects, uses, stores, and protects your personal information. It also explains your rights and how to contact us with privacy-related questions.
By accessing our website, using our services, or providing personal information to us, you consent to this Privacy Policy.
1. Who We Are
Koomba Technologies Pty Ltd (“Koomba Technologies”) is an AI consultancy and solutions provider operating in Australia and internationally. We deliver services including automation, chatbots, optimisation, and lead generation systems.
Contact Information:
Koomba Technologies Pty Ltd
Email: [email protected]
2. Information We Collect
We may collect the following types of information:
Personal Identification Data: name, email address, phone number
Business Information: company name, job title, industry
Payment Information: billing details, payment method details (processed securely by third-party providers such as Stripe — we do not store full credit card information)
Client Data: information and data you provide to us, including business process details and content you choose to input into AI-powered tools
Marketing and Leads Data: information obtained from advertising campaigns, lead forms, and chatbots/automations
Technical Data: IP address, browser type, device information, cookies, and usage statistics when you interact with our website
3. How We Collect Information
We collect personal and business information through:
Direct interactions (enquiries, contact forms, sign-ups)
Automated systems (chatbots, workflow automations)
Marketing campaigns (lead generation ads, third-party platforms)
Service delivery (data you upload or provide in the course of using our solutions)
4. How We Use Your Information
We use your information for the following purposes:
To provide, personalise, and improve our services
To communicate with you regarding enquiries, projects, or support
To process payments and manage billing
For marketing and lead generation activities
To develop and enhance AI-driven tools and business automation systems
To comply with legal obligations and prevent fraud or misuse
5. Sharing Your Information
We may share your personal data with:
Trusted service providers who help deliver our services (e.g. hosting providers, analytics platforms, AI technology providers, Stripe for payments)
Professional advisors (legal, accounting, compliance)
Regulatory authorities where required by law
We do not sell your personal information to third parties.
6. Data Storage and Security
We take reasonable steps to protect your information from loss, misuse, unauthorised access, disclosure, or alteration. This includes:
Encryption and secure servers provided by third-party cloud hosting
Restricted access to authorised personnel only
Regular monitoring of systems for potential vulnerabilities
However, no method of transmission over the internet or storage is 100% secure, and we cannot guarantee absolute security.
7. Cookies and Tracking
Our website may use cookies and similar technologies to improve user experience, analyse performance, and support marketing.
Cookies may collect data such as IP address, browser type, and user behaviour
You can disable cookies in your browser, but some features of our site may not function properly
8. Your Rights
In line with the Australian Privacy Principles (APPs), and where applicable GDPR/CCPA, you have the right to:
Request access to the personal information we hold about you
Request correction of your personal data
Opt out of receiving marketing communications
Request deletion of your personal data (subject to legal and contractual obligations)
Requests can be made via [email protected].
9. International Users
If you access our services from outside Australia, your information may be transferred internationally. By using our services, you consent to such transfers, which will be handled in compliance with applicable privacy laws.
10. Payment Processing (Stripe)
Payments for our services are processed by Stripe. Stripe may collect and process personal and financial information necessary to complete transactions. We do not store full credit card details. Stripe’s use of your data is governed by their own privacy policy.
11. Retention of Information
We retain your personal data only for as long as necessary to:
Fulfil the purposes described in this policy
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the “Effective Date” revised. We encourage you to review this policy periodically.
13. Contact Us
For any questions, concerns, or to exercise your rights, please contact:
Koomba Technologies Pty Ltd
Email: [email protected]
